Trusted by leading multifamily operators
Routine outreach, handled.
Residents get timely answers. Your team gets time back for the moments that matter.
Delinquency AI
AI sends late-rent reminders on the rules you set. Your team sees why any resident comes off the list.
Renewal reminders
AI sends routine reminders while a person owns the renewal conversation.
Answers for residents
Juno, Union's AI, answers resident questions in chat. Resident calls route to the right team.
Set the AI and human mix.
Not every community wants AI in every conversation. On Union you decide where AI acts and where a person does.
See how renewals work →- 01By propertyRun AI at some communities and not others.
- 02By channel and timeChoose the channels and hours AI covers.
- 03By workflowAI on delinquency notices, a person on renewals. Change it any time.
“We rolled out Union's AI across our portfolio and became #1 in the nation in resident loyalty.”John CarlsonChief Executive Officer, Mark-Taylor Residential
The people who run on Union.
“This is our third CRM. With the last two, we never had a successful implementation. Union walked us through step by step.”Melinda HowardVP of Training and Systems, PLK Communities
A few questions worth asking.
Will residents be stuck talking to AI?
No. A resident can always reach a person when one is available, and anything the AI cannot answer routes to your team with the full thread.
Can we use AI for delinquency but keep people on renewals?
Yes. You set the mix by property, channel, time, or workflow, and you can change it any time.
Does Resident AI work from the same data as leasing?
Yes. Union carries the same renter record beyond the initial lease, so the AI and your team share the full history.