Trusted by leading multifamily operators
One thread across every channel.
Human or AI, everyone knows where the relationship stands.
A unified timeline
Calls, texts, emails, tours, and applications land on one record. Nothing to piece together across tools.
AI that answers
Union Voice AI and Juno, Union's web chat, answer day and night from the same record your team uses.
Help in the moment
Agent Assist suggests language and surfaces context across SMS, chat, and voice, without leaving the thread.
The right person, with the full thread.
Send prospects and applicants to the team that fits how your office is staffed. When AI hands off, the context comes with it.
See Agent Assist →- 01Call routing your waySend prospects and applicants to one team or to separate teams.
- 02Warm handoffThe AI stays on the call until a person greets the caller.
- 03Replies in the renter's languageJuno writes back in the language the renter uses.
“It shouldn't be this easy!”A centralized concierge agentMark-Taylor Residential, on Union Agent Assist
August, by the numbers.
What Union Voice AI handled for PLK Communities in a single month.
PLK Communities figures for August 2026, as presented at its Elevate Summit.
“This is our third CRM. With the last two, we never had a successful implementation. Union walked us through step by step.”Melinda HowardVP of Training and Systems, PLK Communities
A few questions worth asking.
Which channels does Union cover?
Calls, texts, emails, and web chat, all logged on one renter record with tours and applications.
Can AI answer some channels while people answer others?
Yes. You set the AI and human mix by property, time window, channel, or workflow.
What does my team see when the AI hands off?
The full thread. Union carries the context forward so your team does not restart the conversation.