Trusted by leading multifamily operators
One AI. Every leasing channel.
Each product uses the same record, so the answer does not change with the channel.
AI Voice Agent
Answers every call, handles availability, pricing, and tour booking, and hands off warm when a prospect wants a person.
AI Web Chat
Answers prospects on your website day and night from live CRM data and a knowledge base your team controls.
Agent Assist
Real-time guidance for your leasing team across SMS, chat, and voice. Your agent stays in control.
From voicemail to Union Voice AI.
Measured on the same 5,225 engaged leads at Mark-Taylor, the old voicemail baseline converted 7.3 percent to a scheduled tour. Union Voice AI converts 18.1 percent.
Read the Mark-Taylor story →- 01Every prospect call answeredAgainst an industry answer rate of 30 to 40 percent during office hours.
- 02More than 70 percent resolvedBy the AI agent, with no transfer.
- 03Zero layoffs due to AIMark-Taylor built specialist and centralized roles instead.
“We rolled out Union's AI across our portfolio and became #1 in the nation in resident loyalty.”John CarlsonChief Executive Officer, Mark-Taylor Residential
August, by the numbers.
What Union Voice AI handled for PLK Communities in a single month.
PLK Communities figures for August 2026, as presented at its Elevate Summit.
“Since partnering with Union, our day-to-day has gotten a lot easier, a lot more transparent across all of our operations. We really know where our ad spend is working. I feel very good about the data that we see.”Melinda HowardVP of Training and Systems, PLK Communities
A few questions worth asking.
What makes Union's AI different?
Most AI works from whatever the PMS shares with it, which is rarely the full history. Union's AI is built into the CRM, so it has the full record every time. That is why more than 70% of calls at Mark-Taylor are resolved by the AI agent with no transfer.
What happens when a prospect wants a person?
Union supports a warm handoff. The AI stays on the call until a person greets the caller, and your team receives the context of the conversation.
How does Union support Fair Housing?
Every AI interaction is logged and auditable, and your team controls the knowledge base the AI answers from.
Does Juno replace my leasing team?
No. You set where AI acts and where a person does, by property, time, channel, or workflow.