Trusted by leading multifamily operators
Built for above‑property teams.
Specialists replace generalists when everyone shares the record.
Saved views
Filter by property, agent, and stage, and pull the exact queue a central team needs in one click.
AI coverage
Union Voice AI answers every call, so a smaller team is not chained to the phone.
Your mix
Set where AI acts and where a person does, by property, time, channel, or workflow.
Specialists, not generalists.
Mark-Taylor moved to a centralized operating model on Union. Headcount came down through natural attrition, not layoffs, and specialist roles created a new career path.
Read the Mark-Taylor story →- 01Zero layoffs due to AINew specialist and centralized roles instead.
- 02Every prospect call answeredIncluding after hours.
- 03#1 in resident loyalty2025 TALi Awards, across 1.35 million units.
“We rolled out Union's AI across our portfolio and became #1 in the nation in resident loyalty.”John CarlsonChief Executive Officer, Mark-Taylor Residential
Model it before you move.
Use your own numbers to compare staffing at each property with a central office.
- 1Count your officesStart with the properties you would combine
- 2Enter your costsUse your own leasing labor numbers
- 3CompareStaff at every property against one central team
- 4Plan the mixDecide where AI covers and where people do
August, by the numbers.
What Union Voice AI handled for PLK Communities in a single month.
PLK Communities figures for August 2026, as presented at its Elevate Summit.
“We weren't gonna just be another number, which is what I felt like with the last two CRMs.”Melinda HowardVP of Training and Systems, PLK Communities
A few questions worth asking.
Does Union work for a centralized leasing team?
Yes. Above-property teams work from the same record as site teams, with saved, filtered views by property and agent, so a central team keeps the full context.
Do we have to centralize everything at once?
No. You set the AI and human mix by property, time window, channel, or workflow, and expand on your timeline.
Did Mark-Taylor cut staff when it centralized?
There were zero layoffs due to AI. Natural attrition handled the headcount change, and specialist roles grew.