Renewals
Every renewal starts with the whole relationship.
The renewal lives on the same record as the lease and every conversation before it, so a resident is never a stranger at renewal time. Keep a person on the conversation while AI handles routine outreach, on your terms.
Book a demo
The relationship doesn't reset at renewal
Full resident history on the renewal
Every renewal opens with the resident's entire relationship, leasing, residency, and prior conversations, not a blank record.
You decide AI versus human
Keep a person on the renewal conversation while AI handles routine outreach like delinquency notices, set by property, channel, or workflow.
Dedicated renewal owners
Specialist renewal teams see the same record as on-site staff, so centralizing renewals does not cost you context.
Outreach with guardrails
AI Compose drafts renewal SMS and email with fair-housing guardrails, so outreach is fast and compliant.
A renewal, not a re-introduction
When the renewal lives in a different system from leasing, the resident effectively starts over. The history of the residency, the service requests, the earlier conversations, none of it follows them into the renewal, and the team works from a thin record at the exact moment the relationship matters most.
In Union, the renewal is just the next chapter on the same record. The team sees the full residency, the AI can handle routine outreach while a person owns the renewal conversation, and centralized renewal specialists work from the same record as on-site staff. The resident feels known, and the operator keeps the dial on how much is AI and how much is human.