Union at PLK Communities' Elevate Summit 2026
PLK Communities brought its on-site teams together in Cincinnati for Elevate Summit 2026. Union sponsored, sat on the first partner panel, ran a 55-minute breakout, and shared August's numbers. Watch the reel.
- Union was a Platinum sponsor of PLK Communities' Elevate Summit 2026 in Cincinnati on September 22.
- Careena Daly sat on PLK's first partner panel and, with Briana Moriarty, ran a 55-minute breakout for on-site teams and leaders.
- In August, Ruby, PLK's name for Union Voice AI, answered 3,362 calls, caught 2,297 missed office calls, and booked 241 tours.
On September 22, PLK Communities brought its on-site teams and leaders together at Receptions Conference Center in Cincinnati for Elevate Summit 2026, the company's annual team event. Union was there as a Platinum sponsor, and not only as a logo on the banner.
What Union did at Elevate
Three things, all on the agenda rather than in the hallway.
- The first annual partner panel. Careena Daly, Union's VP of Customer Success, joined PLK's first partner panel, "Human Powered: PropTech Then, Now and Next," on where multifamily technology has been and what the next few years ask of on-site teams.
- A 55-minute breakout. Careena and Briana Moriarty ran a working session built for PLK's on-site teams and leaders.
- August, measured. On stage, Careena walked through what Ruby, PLK's name for Union Voice AI, handled in August.
August, by the numbers
- 3,362 calls answered by Ruby
- 2,297 missed office calls, caught by Ruby
- 54 hours of phone time handled
- 241 tours booked from those calls
Those are PLK's figures for one month, as presented at the Summit.
Why it matters
Melinda Howard, PLK's VP of Training and Systems, put it this way from the stage: "Their involvement actually goes beyond just giving us a check. They're actually here today. So they are a full part of our Elevate Summit."
That is the model. Careena said it on the panel: "We fly out and do training. I had 47 flights last year, so I really like to personally come out and be in person, meet with everyone." Union's Customer Success team is on-site for kickoff, in Slack with the customer's team, and back in the room when the customer brings its people together.
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