Residents stop getting bounced to a phone line
Leasing questions asked by people who already live with you now reach the assistant instead of a hold queue, availability answers finally match the specific home a caller asked about, and Credit Builder's free first month reaches every new sign-up.
Union Voice AI
Leasing questions reach the assistant, not a phone line
A current resident who calls about a transfer, a new unit or a renewal now gets the leasing assistant instead of the resident menu. No transfer, no hold, no second call.
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Union Voice AI
Availability answers match the home the caller asked about
Ask about a two-bedroom and you hear about two-bedrooms. The assistant now scopes availability to the floor plan in the question rather than reading the whole board.
Credit Builder
The free first month reaches new sign-ups
Residents who enroll during a promotional period get the free month applied at sign-up instead of on the following statement, so what they were offered is what they see.
Credit Builder
Residents skipped by auto-enrollment can be enrolled by hand
Leasing & applications
A second Arizona lease agreement is available
Middle names appear on leasing documents
Reporting & analytics
Average lead response time agrees with the detail behind it
Report emails go out only when there is actually a wait
Marketing & property sites
Google ratings can be refreshed on demand
Live chat & notifications
Floor plan questions in website chat run clean
Navigation & search
Up to five destinations sit in main navigation
Switching clients shows results
Fee table indentation corrected
Agent list dropdown loads faster on large portfolios
Move-out money and unit-level promotions
Union now issues the Final Account Statement itself, promotions can be attached to a single unit rather than a whole floor plan, and call routing sends more callers to the right team the first time.
Marketing & property sites
Promotions you can attach to a single unit
Run a concession on one hard-to-lease home without discounting every unit that shares its floor plan. The offer shows on that unit's listing and nowhere else.
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Payments & deposits
Union issues the Final Account Statement
Move-out statements are generated in Union from the ledger you already keep, so the closing number and the charges behind it come from one place.
Union Voice AI
Callers reach the right team more often
Routing now reads intent before menu position, so maintenance, leasing and resident calls land with the people who handle them instead of the first available line.
Live chat & notifications
Chat honours the hide-availability setting
Payments & deposits
Move-in and scheduled charges bill separately
Action notes are optional on claims
Lead management
A returning renter gets a follow-up task
Leasing & applications
Unverified tours close themselves out
Marketing & property sites
Custom points of interest can be edited after they are added
Password change notification fires once, not twice
Yardi credentials apply correctly across properties
Shoppers see every home, households stay whole
Property sites now open the full list of available homes instead of the first ten, and co-applicants stay part of one household rather than turning into duplicate leads.
Marketing & property sites
Shoppers can open the full list of available homes
Floor plan pages show every available unit, not the first ten. Renters comparing a large community stop having to call to find out what else is open.
Leasing & applications
Co-applicants stay part of the household, not separate leads
A roommate added to an application joins the existing household record instead of creating a second lead, so pipeline counts and follow-up tasks stay honest.
Communications & Voice AI
A more natural greeting when the caller's name isn't known
Prospects and applicants route together
Live chat & notifications
The back arrow returns to the category menu
Replies stay in the conversation's language
Leasing & applications
Waitlist applications collect the right payment
Log a completed tour from up to a year back
Delinquency AI
Resident opted out now displays as a reason
Outreach starts when the resident qualifies, not before
Marketing & property sites
An alternative display value in the fees section
Publishing a promotion takes one step
Reporting & analytics
Engagement counts calls the team answers
Engagement counts emails a person actually sends
Task activity loads after a type change
Live pricing on property websites
Property sites now quote the same price your revenue management system does, tour volume can be capped per day, and roommate addenda regenerate without starting the document over.
Marketing & property sites
Live pricing on property websites
Rents shown to shoppers come straight from revenue management, so the number on the website is the number your team quotes on the phone.
Tours & scheduling
Cap how many tours you take in a day
Set a daily ceiling per property so a busy Saturday stays staffable, and the calendar stops offering slots the team cannot cover.
Leasing & lease actions
Regenerate a roommate addendum without starting over
Change who is on the lease and rebuild the addendum in place, keeping signatures already collected on the rest of the packet.
Leasing & lease actions
Guarantor limits are enforced at invite
A spay and neuter pet policy setting
Property settings
Leasing settings stay with the leasing team
Marketing & property sites
Amenities down to unit level
Tracking waits for consent
One interested renter, one lead
Tasks & views
Task Views remember location
Reporting & analytics
Overview lease counts you can trust
Credit Builder
Full-lease opt-outs are easier to place
Line breaks preserved in lease provisions
Arizona lease addendum updates
Earlier releases
Aug 2
Applicants get their own path through call routingMove-out statements, opt-out visibility, tidier applicant portal
3 new · 9 improved · 2 fixed
Jul 26
Renewal offers that fit longer leasesDelinquency that explains itself, deposit installments post on their own
3 new · 11 improved · 1 fixed
Jul 19
Every call ends with a next stepTake over an AI draft the moment you are ready
3 new · 10 improved · 2 fixed
Jul 12
Tour times right where you plan your dayGroup task lists, prospects see every available home
3 new · 12 improved · 2 fixed
Jul 5
Effective rent without a side calculationSelf-guided tours book straight through
3 new · 7 improved · 3 fixed
Union has published a release every week since March 2026.